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Last updated: 13th of August 2026
We collect only the information reasonably necessary to operate our services, fulfil orders, provide customer support, maintain security, and conduct our business activities responsibly.
Axis Labs does not sell or rent personal information.
Axis Labs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access our website, place an order, create an account, or interact with our services.
We take a privacy-conscious approach to the handling of personal information and aim to collect only the information reasonably necessary for our business operations.
We may collect the following categories of information:
Name and email address.
Telephone number.
Billing and shipping addresses.
Order details and order history.
Account information.
Communications sent to us through contact forms, email, or customer support.
Card payments are processed securely through third-party payment providers.
Axis Labs does not directly store or process complete credit or debit card details. Our payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
We may receive transaction information such as payment status, transaction references, and other details necessary to process, verify, and reconcile orders.
When you access our website, we may automatically collect certain technical and usage information, including:
IP address.
Browser type and device information.
Pages visited and website interactions.
Referring websites or sources.
Cookie, analytics, and advertising identifiers.
Approximate location derived from technical information.
We may use collected information to:
Process, verify, and fulfil orders.
Dispatch orders through Australia Post Express.
Send transactional communications, including order confirmations, payment notifications, and shipping updates.
Manage customer accounts.
Respond to enquiries, complaints, and support requests.
Maintain website security and prevent fraud or misuse.
Maintain transaction and business records.
Comply with applicable legal and regulatory obligations.
Understand how customers interact with our website.
Improve our website, services, and customer experience.
Measure advertising and marketing performance.
Deliver relevant marketing and advertising, including through services provided by Google LLC.
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.
Automated technologies may be used for purposes such as website security, fraud prevention, analytics, advertising, audience matching, and marketing measurement.
We do not sell or rent personal information.
Information may be shared with:
Shipping providers, including Australia Post, for order fulfilment and delivery.
Payment processors for securely processing card transactions.
Email and communication providers used for transactional and permitted marketing communications.
Website, hosting, technology, and security providers supporting our online services.
Advertising and analytics providers, including Google LLC, for advertising, audience matching, analytics, conversion measurement, and campaign performance.
Professional advisers and other service providers where reasonably necessary for the operation of our business.
Regulatory, government, or law enforcement authorities where disclosure is required or authorised by law.
Some service providers may operate or store information outside Australia, including in the United States and other jurisdictions.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to handle that disclosure in accordance with applicable Australian privacy requirements.
Information is shared only where reasonably necessary for the relevant purpose.
We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, interference, loss, alteration, or disclosure.
While we take data security seriously, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
This may include retaining information for:
Order fulfilment and customer support.
Transaction and accounting records.
Fraud prevention and security.
Payment disputes and chargebacks.
Legal, taxation, and regulatory compliance.
Legitimate business record-keeping requirements.
When information is no longer reasonably required, we may delete, destroy, or de-identify it where appropriate.
We use cookies and similar technologies to:
Enable core website functionality.
Maintain website security.
Remember preferences and sessions.
Understand website usage and performance.
Measure advertising and marketing effectiveness.
Support analytics and conversion tracking.
Deliver and personalise advertising where permitted.
Some of these technologies may be provided by third parties, including Google.
Depending on the advertising services used, information may be collected or shared through cookies, website tags, advertising identifiers, or privacy-enhancing technologies such as hashed customer identifiers for audience matching.
You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Subject to applicable law, you may have rights to:
Access personal information we hold about you.
Request correction of inaccurate, incomplete, or outdated information.
Request deletion of certain personal information, subject to our legal and record-keeping obligations.
Raise concerns or complaints regarding how your personal information has been handled.
Opt out of direct marketing communications.
Request information regarding how your personal information is used or disclosed.
Privacy-related requests can be made by contacting us at info@axislabpeptides.com.au.
We may need to verify your identity before processing certain requests.
Our website may contain links to third-party websites or services.
Axis Labs is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party websites before providing personal information to them.
Our website and services are intended for individuals 18 years of age or older.
We do not knowingly accept orders from or intentionally collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a person under 18 in circumstances where it should not have been collected, we may take reasonable steps to delete that information.
Axis Labs handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
If you have a complaint regarding our handling of your personal information, we encourage you to contact Axis Labs first so that we have an opportunity to investigate and respond.
Privacy complaints may also be lodged with the Office of the Australian Information Commissioner (OAIC) where applicable.
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal obligations.
Updates will be published on this page together with a revised “Last Updated” date.
Continued use of the Axis Labs website following an update will be subject to the Privacy Policy then in effect.
For questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Axis Labs
Email: info@axislabpeptides.com.au