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Last updated: 13th of August 2026
Due to the nature of research materials and payment processing, the following conditions apply:
All sales are final.
Returns and refunds are not offered for change of mind.
Orders cancelled due to non-payment or incomplete payment will be voided.
Parcels confirmed as delivered by the carrier are not eligible for a refund, replacement, or store credit. Refer to our Shipping Policy for further information regarding lost, missing, or delivered parcels.
Claims relating to parcels believed to be lost in transit, where no delivery confirmation has been recorded, must be submitted within 14 days of the estimated delivery date.
If a product arrives damaged or an incorrect product has been supplied, customers must contact Axis Labs within 48 hours of delivery and provide photographic evidence. Any available resolution will be assessed based on the circumstances of the claim.
Where a parcel is confirmed by the carrier as lost in transit, an exception to the “all sales are final” policy may apply. Store credit equal to the applicable order value may be issued in accordance with the conditions outlined in our Shipping Policy.
Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Store credit may be issued by Axis Labs as a balance linked to the email address used when placing an order.
Store credit will only be issued once the applicable payment has been confirmed.
Store credit may be used towards future orders when the customer is signed in using the same email address associated with the credit.
Available store credit may be applied at checkout, up to the applicable order subtotal.
Store credit cannot be transferred, exchanged, or redeemed for cash.
Store credit expires 12 months from the date of issue, unless otherwise required by law.
Where an order is cancelled, refunded, or otherwise adjusted, Axis Labs reserves the right to adjust any store credit issued or applied to ensure the account balance accurately reflects the transaction.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
All products supplied by Axis Labs are provided on an “as is” basis and for research purposes only. Axis Labs does not make any express or implied warranties regarding the suitability of any product for a particular research application or intended outcome.
Customers are responsible for ensuring the appropriate handling, storage, use, and application of all products in accordance with their intended research purpose.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or under any other applicable consumer protection legislation.
Where such non-excludable rights apply and to the extent permitted by law, Axis Labs’ liability may be limited to one or more of the following: replacement or re-supply of the applicable product, refund of the purchase price, or payment of the reasonable cost of having the product replaced or re-supplied.