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Last updated: 13th of August 2026
Axis Labs delivers Australia-wide using Australia Post Express Post exclusively.
All orders are fulfilled and dispatched from within Australia to the delivery address provided at checkout.
At this time, Axis Labs does not offer international shipping.
Shipping costs are as follows:
Orders of $150 AUD or more: Complimentary Express Shipping
Orders under $150 AUD: $15 Express Shipping Australia-wide
Free shipping is applied automatically at checkout where the order meets the qualifying value.
Orders cannot be manually adjusted, combined, topped up, or modified after being placed in order to qualify for free shipping.
Customers are responsible for providing a complete and accurate residential or business street address, along with the correct contact details, when placing an order.
If you have entered an incorrect delivery address, you must contact Axis Labs support as soon as possible and before your order has been processed.
Once an order has been processed or dispatched, Axis Labs cannot guarantee that the delivery address can be changed, corrected, or redirected.
If an order is dispatched to an incorrect address supplied by the customer, Axis Labs is not responsible for loss, failed delivery, or additional delivery costs resulting from the incorrect information. Customers may need to contact Australia Post directly to determine whether redirection, redelivery, or collection is available.
If an address error is caused by Axis Labs, please contact our support team as soon as possible so that we can investigate and arrange an appropriate resolution.
We aim to dispatch orders within 1 business day. Orders placed before 12:00pm AEST will generally be processed for dispatch on the same business day.
Once dispatched, please allow up to 7 business days for delivery.
Australia Post Express Post delivery timeframes are estimates only and may vary depending on the destination, Australia Post network conditions, public holidays, weather events, and other circumstances outside our control.
Orders placed on weekends or public holidays will be processed on the next business day.
Orders may be delivered using Authority to Leave, allowing Australia Post to leave the parcel in a safe location at the nominated delivery address where permitted.
You do not need to be present to receive your order.
By placing an order, you acknowledge that a parcel may be left unattended at the nominated address where Australia Post determines that it is safe and appropriate to do so.
Customers should ensure that the delivery address provided is a secure location suitable for receiving parcels.
Once Australia Post tracking confirms that a parcel has been successfully delivered to the nominated address, Axis Labs cannot accept responsibility for subsequent loss or theft of the parcel.
Once your order has been dispatched, you will receive tracking information allowing you to follow the progress of your delivery through Australia Post.
For privacy and operational reasons, Axis Labs does not have access to the direct contact details of individual Australia Post delivery drivers.
Delivery updates, estimated delivery dates, and available delivery instructions are managed through Australia Post. Where available, customers should use the options provided through the Australia Post tracking service to manage their delivery.
Where Australia Post tracking confirms that an order has been delivered to the nominated delivery address, the parcel will be considered delivered.
Customers are responsible for ensuring that the nominated delivery location is secure. Axis Labs is not responsible for parcels that are lost or stolen after Australia Post has confirmed successful delivery to the address supplied with the order.
If you believe a parcel has been incorrectly marked as delivered, we recommend checking the surrounding property and with other occupants before contacting Australia Post to request further delivery information or an investigation.
If tracking does not confirm delivery and you believe your parcel has been lost in transit, you must contact Axis Labs within 14 days of the estimated delivery date.
Axis Labs will investigate the shipment and, where appropriate, lodge an enquiry with Australia Post.
If Australia Post confirms that the parcel has been lost in transit, store credit equal to the applicable order value will be issued to the customer, subject to our Store Credit terms.
If your order arrives damaged or you receive an incorrect product, you must contact Axis Labs within 48 hours of delivery.
Please provide your order details along with clear photographic evidence of the parcel, packaging, and affected product so that we can investigate the issue.
Any applicable replacement, store credit, refund, or other resolution will be determined based on the circumstances of the claim and your rights under Australian Consumer Law.
Axis Labs reserves the right to investigate missing-parcel, delivery, or damage claims where fraud or misuse is reasonably suspected.
Accounts associated with repeated or suspected fraudulent claims may be restricted or suspended in accordance with our Account Restrictions.
Axis Labs may retain relevant order information, correspondence, tracking information, and carrier records for the purposes of investigating claims and responding to payment disputes or suspected fraudulent activity.
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable consumer protection legislation.